CRITICAL NOTICE: NOT FOR MEDICAL EMERGENCIES
Docly is exclusively an administrative scheduling, calendar management, and patient messaging platform. Docly does not provide medical advice, diagnosis, treatment, or clinical emergency services. The AI receptionist is an administrative tool designed to coordinate calendar slots.
IF A PATIENT EXPERIENCES A MEDICAL EMERGENCY, ACUTE SYMPTOMS, CHEST PAIN, OR SEVERE INJURY, THEY MUST IMMEDIATELY CALL LOCAL EMERGENCY SERVICES (SUCH AS 911, 112, 108, OR 999) OR GO TO THE NEAREST HOSPITAL EMERGENCY ROOM. DO NOT RELY ON WHATSAPP OR DOCLY FOR URGENT CLINICAL CARE.
1. Acceptance of Terms & Scope
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Practitioner,” “Doctor,” or “Patient”) and Docly (“Docly,” “we,” “our,” or “us”) governing access to and use of our website, dashboard, AI scheduling engines, and WhatsApp messaging integrations (collectively, the “Platform”).
By registering an account, connecting a WhatsApp Business phone number, or interacting with a Docly-powered WhatsApp booking assistant, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2. Platform Description & Permitted Use
Docly provides software tools that allow medical practitioners and clinics to:
- Connect an authorized WhatsApp Business phone number via the Meta WhatsApp Cloud API.
- Define clinical services, consultation fees, operating hours, and booking buffers.
- Connect Google Calendar to automate slot reservations and two-way calendar availability checks.
- Deploy an AI booking assistant that responds to incoming patient inquiries to find available consultation slots and send automated appointment confirmations and reminders.
Practitioners retain sole control over their schedules, pricing, service descriptions, and patient relationships.
3. Meta Platform & WhatsApp Business Messaging Policy Compliance
All users of Docly must strictly comply with Meta Platforms, Inc.'s terms, including the WhatsApp Business Messaging Policy and WhatsApp Commerce Policy. Specifically, you agree:
- Prior Consent / Opt-In: You must only send proactive messages or reminders to patients who have explicitly opted in or initiated contact to schedule an appointment.
- No Spam or Unsolicited Marketing: The platform may not be used to distribute bulk unsolicited advertisements, marketing spam, or promotional broadcasts.
- Prohibited Goods & Services: You may not use Docly or WhatsApp to promote or facilitate the sale of illegal pharmaceuticals, unapproved medical devices, or restricted substances prohibited under Meta policies.
- Immediate Opt-Out: If an end-user sends “STOP”, “CANCEL”, or asks to opt out, you and Docly will immediately cease automated notifications.
4. Practitioner Responsibilities & Professional Licensure
If you are a Practitioner registering with Docly, you represent and warrant that:
- You are a licensed healthcare professional, medical doctor, or authorized clinic administrator in good standing in your jurisdiction.
- You have the legal right and authority to bind your practice and connect the designated WhatsApp Business phone number.
- You maintain all required patient records, medical licenses, and local healthcare regulatory approvals independent of Docly.
- You will configure accurate calendar hours and buffer times, and promptly attend to confirmed consultations.
5. Patient & End-User Guidelines
Patients who interact with a Docly WhatsApp booking assistant agree to:
- Provide accurate contact names and phone numbers so the clinic can identify and honor bookings.
- Promptly communicate cancellations or rescheduling requests via WhatsApp to free up slots for other patients.
- Understand that messages are answered by an automated conversational assistant on behalf of the clinic to streamline administrative booking.
6. Subscriptions, Trials, and Payments
Free Trial & Renewal
Docly offers new practitioners a free trial period. Following the trial, subscription fees are billed periodically (monthly or annually) according to your selected plan.
Cancellation Policy
Practitioners may cancel their subscription at any time directly in the dashboard under Settings > Billing. Access continues through the end of your current prepaid billing cycle.
7. Google Calendar & Meta Integrations
Docly integrates with external third-party services, notably Google Calendar (Google LLC) and WhatsApp Business (Meta Platforms, Inc.). Your use of these services is subject to their respective terms and privacy policies:
- You grant Docly permission to read busy/free slots and insert appointment events into your authorized Google Calendar.
- You may revoke integration permissions at any time via the Docly dashboard or within your Google/Meta account security settings.
- Docly is not liable for temporary service interruptions or outages originating from Google or Meta infrastructure.
8. Disclaimer of Warranties & Limitation of Liability
THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. DOCLY DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
UNDER NO CIRCUMSTANCES SHALL DOCLY, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF CLINIC REVENUE, DATA LOSS, OR APPOINTMENT NO-SHOWS, ARISING OUT OF YOUR USE OF THE PLATFORM.
OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO DOCLY IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
9. Account Termination & Suspension
We reserve the right to suspend or terminate any account immediately without prior notice if:
- You violate these Terms or Meta's WhatsApp Business Messaging Policy.
- You use the platform for deceptive, fraudulent, or harmful purposes.
- Your account exhibits abusive messaging behavior leading to Meta spam reports or account bans.
Upon termination, your access to the dashboard will be disabled and integration webhooks will cease processing.
10. Contact Information
If you have questions regarding these Terms or need assistance with your subscription: