Meta App Review & Data Deletion Policy Notice
In compliance with Meta Platform Terms (Section 4.a and Meta User Data Deletion requirements), Docly provides transparent instructions and an automated tracking mechanism for users who wish to delete their personal data, WhatsApp chat history, and scheduling logs collected through our Meta App.
Choose How You Want to Delete Your Data
Web Self-Service Form
Fill out the form below on this page. You will receive an official Meta-compliant Confirmation Tracking Code instantly.
Direct WhatsApp Trigger
In your active WhatsApp chat with any Docly-powered clinic assistant, simply text “DELETE MY DATA” or “FORGET ME”. The system will prompt confirmation and purge your message logs.
Email Privacy Office
Email our Data Protection Officer at privacy@docly.health with the subject “Meta User Data Deletion Request” including your WhatsApp phone number.
Instructions for Registered Healthcare Practitioners & Doctors
If you are a doctor and wish to disconnect your Meta WhatsApp Business number or delete your clinic account:
- Disconnect WhatsApp Business: Navigate to Settings > WhatsApp and click “Disconnect WhatsApp Number”. This immediately removes webhook routing and revokes our access to your WhatsApp Business Account (WABA).
- Revoke Google Calendar Access: Go to your Google Account Security Permissions and remove access for Docly, or disconnect via Settings > Calendar.
- Complete Account Erasure: To delete your entire account including doctor profile, clinic services, and historical logs, submit the deletion request form below or email privacy@docly.health.
Track Existing Deletion Request
Already submitted a request? Enter your confirmation code (e.g. DOCLY-DEL-1029-XXXX) to verify its execution status: